Help Center

            Return Request

            In order to ensure fast, efficient processing of all returns, it is important that you read our Return Policy . Once you have finished, please continue filling out this form.

            For defective products, first contact the warranty service provider listed in the warranty section of the product description.

            If, after contacting the warranty service provider, the product has not been repaired to your satisfaction, we will work with you to obtain an appropriate resolution.

            For all other returns: If approved, we or the shipping vendor will issue you a Return Merchandise Authorization Number (RMA#). No unauthorized returns will be accepted. All returns must be in "as-new" condition, and in the original packaging, complete with: manuals, registration cards, and accessories. We will refund your credit card charges once the product has been received, inspected and tested. Please refer to our Return Policy help section for more information.

            We apologize, we cannot accept the following items for return:

            • Special Order Items
            • Floor Machines and Equipment
            • Consumable and Medical Supplies
            • Opened Non-defective hardware/IT items
            • Commercial Coffee Urns
            • Vacuums
            • Non-stock Close-out Merchandise or Discontinued Items
            (Enter item skus by separating with commas)

            Would you like the item re-shipped?

            Would like to wait for a credit/refund?

            If you are choosing to have an item re-shipped, please note that there may be a temporary charge applied to your account for the re-ship. The charge will be refunded when the returned item(s) is received at our warehouse.

            If you are choosing to wait for a credit/refund with your return, note that there is a restocking fee that will be subtracted from the total refund amount.

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